Smarter Offshoring

Smarter Offshoring

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Reading Time: 2 mins Case Study Smarter Offshoring Multiple Clients and Industry Sectors Background Our clients’ off-shore BPO partners had consistently underperformed resulting in significant customer, performance commercial and cost issues. Having decided to exit...
US Medical and Pharmaceutical Industry Leader

US Medical and Pharmaceutical Industry Leader

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Reading Time: 2 mins Case Study US Medical and Pharmaceutical Industry Leader Ranked #13 US Fortune 500; Sales and Logistics Company Background Initially retained to remediate our client’s outsourced customer care centre in the Philippines that had underperformed for...
US Telecommunications Provider

US Telecommunications Provider

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Reading Time: 2 mins Case Study US Telecommunications Provider Background Outsourced customer service operation in the Philippines was under-performing. Grealy Consulting engaged to remediate. Approach Operational ’audit’ identified a paradox – the BPO had quite...

Where we’ve helped clients:

  • Australia
  • Phillipines
  • India
  • USA
  • Hong Kong
  • Malaysia
  • Thailand
  • Singapore
  • South Africa

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