Technology Firm – Machine Learning

Technology Firm – Machine Learning

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Reading Time: < 1 minutePHILIPPINES IN-HOUSE DELIVERY CENTRE BACKGROUND Our client specialises in providing data for machine learning. Based on business growth, they required support to build a new in-house workforce of ~2k FTE within 6 months to meet delivery...
Global Online Leader

Global Online Leader

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Reading Time: < 1 minuteCX CULTURE & MINDSET BACKGROUND To enhance CX, the world’s largest search engine company decided to create in-house call centres in the Philippines & India. This entailed transitioning existing BPO staff into the in-house...
Leading Media Publisher

Leading Media Publisher

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Reading Time: < 1 minuteOPTIMISING IN-HOUSE DELIVERY CENTRE CX BACKGROUND Our client had re-shored its outsourced call centre from the Philippines back to Australia resulting in a material decline in CX. Client requested a review of its contact centre strategy,...
Medical & Pharmaceutical Industry Leader

Medical & Pharmaceutical Industry Leader

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Reading Time: < 1 minuteRANKED TOP #15 U.S. FORTUNE 100 – ESTABLISHING PHILIPPINES IN-HOUSE DELIVERY CENTRE BACKGROUND Our client’s outsourced delivery centres in the Philippines had under-performed for 2 years impacting off-shoring plans and benefits. Client’s...
Global Consumer Electronics Leader

Global Consumer Electronics Leader

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Reading Time: < 1 minuteGLOBAL BPO SOURICNG PROJECT BACKGROUND Following cancellation of a year-long global RFP, the client engaged us to run a new RFP to better align its BPO suppliers and commercial framework with its business objectives – CX and productivity. We...

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  • Thailand
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  • South Africa

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