Drive measurable performance improvement
Maximize your full potential.
Contact/Call Centres
- Customer Experience
- Operational reviews
- Sales management
- Back office
Global Workforce Solutions
- Labour Migration Sourcing
- Offshoring & Onshoring
People
- Culture
- Leadership
- Training
Offshoring / Onshoring Advisory Support
Do you need help offshoring / onshoring your business? Let us help you successfully offshore / onshore and maximize business growth.
Customer Experience Improvement
Drive customer focus in your contact centre practices, processes, leadership, and culture.Back Office Optimisation
Improve performance with a systematic approach and achieve better results.Sales Management
Align customer service, marketing strategies, and business objectives to improve sales.Operational Health Reviews
Operational audits to develop detailed recommendations for sustainable performance improvement.People, Culture, & Leadership
Build an agile, performance culture by investing in leadership development for your team.Our Impact
We create value by driving measurable ROI for our clients. See some success stories.
Smarter Offshoring
Case Study Smarter Offshoring Multiple Clients and Industry Sectors Background Our clients’ off-shore BPO partners had consistently underperformed resulting in significant customer, performance commercial and cost issues. Having decided to exit their existing BPO...
US Telecommunications Provider
Case Study US Telecommunications Provider Background Outsourced customer service operation in the Philippines was under-performing. Grealy Consulting engaged to remediate. Approach Operational ’audit’ identified a paradox - the BPO had quite good operating standards...
